REFUND POLICY

We only accept return if there’s damage/ defect on the product,change of mind is not applicable.

• Returns must be made within 7 days from date of purchase.
• Damaged items must be returned together with their original box and receipt.
• Kindly inform Customer Service before returning the item otherwise the request will not be processed. 
  Your return item will be assigned to a courier of our choosing. 
  Please provide the return parcel tracking number for all items

What about postage charges?

• Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your
• Please allow 14 working days for this process to be completed. For more information, kindly email to [email protected]

How can I return my purchase?

• Kindly email your inquiry to [email protected]  with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
• To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?

• Please allow a minimum of 14 working days from the date we receive your return package.
• Refund will based on customer actual paid – Final payment to refund, discount code cannot change into cash term
• THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and/or acts of God. Used for commercial applications or rentals. Modified or repaired by anyone other than silver-goldfinch-131058.hostingersite.com 

I need more information about this. Who do I contact?

• You can contact our customer service at (+60) 1128051866 or email your inquiry to [email protected]
• Our customer service will contact you during working days and hours.